Damage & Replacements

-We take great care in preparing and packing each order. If you believe your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Kindly include your order number, a brief description of the issue, and clear photos or videos so we can review the situation and assist you promptly.

-Once reviewed and approved, we will offer an appropriate solution, which may include a replacement item, reshipment, or refund, depending on the nature of the issue and product availability.

-Please note that we are unable to accept responsibility for items that have been altered, adjusted, or handled by a third party after delivery, including changes to stones, size, length, or surface finish.

-Damage resulting from normal wear, accidental impact, improper handling, or failure to follow our care recommendations is not considered a manufacturing defect and is not eligible for replacement or refund.

-As our pieces are made using natural stones and materials, variations in appearance, surface marks, oxidation, or changes that develop over time are considered part of the material’s natural character and do not qualify as damage or defects.

-In cases where damage results from improper care or handling, we may offer replacement parts or components for purchase, depending on availability. Please feel free to contact us at kakistone.jewelry@gmail.com and we will be happy to discuss possible options.